Operational Optimisation

Optimising Operations is something that we take very seriously. Because Management are busy taking care of day-to-day activities of the business, and are mainly focused on client satisfaction and cash flow management, operations are many times overlooked. If you are lucky, your staff members may take it upon themselves, trying to do things how they think is best.

Operational Optimisation is a process that allows the consultant to take a step back and see the big picture. Without any biased or preconceived concepts, we are able to define the best approach to redesigning your processes and optimising your operations, by using the most appropriate methodologies for each case.

Successful Projects

Business

Seven Technology, a software development company located in Liverpool, UK

Project

Re-engineering the entire development work flow of teams of designers, developers and quality assurance, both in the UK and in Pakistan.

Business

Sentric Music, a music publishing and rights management company located in Liverpool, UK

Project

Designing the rights management process and implementing a new accounts system to allow artists to collect their revenue. Wireframes were designed and the development of the application resulted in an effective streamlined application that allows automatically uploading of PRS files to the Sentric's web-based system.

Business

Together Online, a Digital Marketing company located in Liverpool, UK

Project

The deployment of a framework to allow tracking of client support requests. We chose to deploy Zendesk as a solution and implemented a number of processes to ensure clients receive support in a timely manner.

Zendesk is a web-based help desk software offering a support ticket system and a self-service customer support platform.